Helpdesk

VIEW EQUIPMENT FOR A TICKET 1. Click the Equipment button at the bottom of the screen. It will show the list of the existing equipment for a particular ...

You can add and manage checklist to maintain organization of to-do lists and customer data in the field. ADD NEW CHECKLIST Go to Checklists/Forms t...

Go to Checklists/Forms tab in iPad. 1. Click the "+" icon in the top right corner.  2. Select 'Add Forms'. 3. Choose a form...

Let's check out the Billing tab. Click the billing tab in the bottom right corner. Here you can create new Estimates and Invoices. In addition you can...

You can set Reminders and send this info to the office (i.e., Follow-up appointments or you might be waiting for ordered equipment to arrive, etc.). ...

Once you have added a checklist you can fill it up on field.  1. Click on the checklist added and Select equipment by clicking “Choose Equipment” that y...

In order to void the invoices on the iPad, you need to proceed with the following steps: 1. Go to the "Billing" tab. 2. Select the invoice and c...

Recently, multiple techs from multiple companies reported an error while logging in to the iPad. The error read "Cannot connect to the network"...

When you open your SmartServ application from the techs iPad, the first screen will appear like the below image. STEP1:- Click on the button present at the...